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View the PDF document E-governance for reducing corruption in public service delivery : case study of Fiji
Author:Naz, Rafia
Institution: University of the South Pacific.
Award: M.A.
Subject: Internet in public administration -- Fiji, Public administration -- Fiji
Date: 2006.
Call No.: pac JF 1525 .A8 N394 2006
BRN: 1027811
Copyright:10-20% of this thesis may be copied without the authors written permission

Abstract: Using ICT in the form of eGovernance could yield great benefits in the reform and modernization of the public sector. The experience of eGovernance in a number of developed and developing countries has shown that ICT can be a tool for greater transparency with the goal of reducing corruption. eGovernance can also promote ‘good governance’, that is, greater civic engagement, increased opportunities for direct representation and voice, and support for increased democracy. This paper discusses and presents the survey findings that seek to test the role of eGovernance in reducing corruption by altering the principal-agent relationship. It further presents a case study on public service delivery to highlight the principalagent problems in real context and suggest how eGovernance can help. The challenges and issues in implementing eGovernance for reducing corruption are highlighted and a number of policy recommendations, outlining the components for a national and regional strategy to achieve the benefits of eGovernance in Fiji is presented. Strong leadership is required to implement eGovernance to capture and internalise the benefits of reduced corruption. Given the challenges and the preponderant role of the State in economic activity, this paper asks whether the advent and diffusion of new media, information and communication technologies and their embodiment into eGovernance could be an important factor in transforming the public service delivery system and effecting an awakening, a renaissance in Fiji? Could eGovernance as the title suggests, be a tool, become the embodiment of technology for “good governance with the ultimate thrust on corruption reduction”. The answer is a cautious, qualified, yes.
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