| || || Tabalala, Liviana Laqai|
| || || Restructuring the university library to meet a customer service environment : a New Zealand perspective |
Author:Tabalala, Liviana Laqai
Institution: Victoria University of Wellington
Subject: Academic libraries -- Customer services -- New Zealand, Academic libraries -- New Zealand -- Administration
Call No.: pac Z 872 .A1 T322 2002
Copyright:10-20% of this thesis may be copied without the authors written permission
Abstract: Rapid environmental changes are forcing organisations of all types to rethink their organisational structures in order to provide greater effectiveness and efficiency. University libraries are not exempted from this. A variety of pressures (such as changing demands of users, reductions in staffing levels caused by financial stringency, increase use of computing resources, and the need for staff to be responsible for their own work) that have accounted for the reshaping of other organisations have also affected academic libraries. Today, greater emphasis is placed upon the modification of the actual organisation structure of university libraries, as most restructured organisations move away from rigid hierarchies to flatter, more flexible structures. Taking into account this restructuring trend, and specifically the omission of any New Zealand (NZ) university libraries experiences in the literature of academic librarianship, this study proposed to explore if and how university libraries in NZ are changing their organisational structures. The author prepared a list of ten questions as the basis for the telephone interviews with the participants to the study. Data from the interviews were tape recorded, transcribed and then analysed and the findings reported. The author found out that NZ university libraries are restructuring in their "own" ways. All the restructuring efforts reported so far seem to be following the models reported so far in the literature.