| || || Finau, Glen Ravukivuki|
| || || On sourcing and evaluating the business value of public sector IT investments|
Author:Finau, Glen Ravukivuki
Institution: University of the South Pacific.
Subject: Information technology -- Oceania -- Management , Information technology -- Economic aspects -- Oceania
Call No.: pac HD 30 .2 .F56 2014
Copyright:Under 10% of this thesis may be copied without the authors written permission
Abstract: Information Technology (IT) investments have the potential to significantly enhance the efficiency and effectiveness of organisations. However, investing in IT alone is not a source of sustainable organisational value. Extant research suggests that capabilities and competencies need to be developed to maximise the payoff of IT assets. However, the nature of these capabilities, competencies and complementary investments differ based on organisational motivations, settings and over time. While many studies have examined IT Business Value in private sector organisations in developed countries few studies have examined factors of IT success in other contexts. This study seeks to examine the factors of IT Business Value in Public Sector Organisations (PSOs) in developing economies using the case of the Pacific. IT provides a significant opportunity to Governments in the Pacific in achieving national objectives within their resource constraints. IT is not only perceived as a goal but as an enabler of all government objectives. The study is informed by the ‘resource-centric’ theories that suggest the general nature of factors for public sector IT Business Value creation. This study adopts a two-stage sequential mixed methods approach to investigate the factors that lead to IT Business Value in the public sector of the Pacific. The first stage involves an interpretive approach to identify the specific nature of the factors required to leverage IT in the public sector. The factors identified are IT-Centric Environment, Dynamic IT Infrastructure, Proactive IT Management and Enhanced IT Integration. A subsequent model is developed and tested in the second stage of the study’s research design. The second stage involves the administration of surveys with civil servants from the Pacific. The results indicate that IT does provide value to PSOs in the Pacific and the presence of the identified factors positively relates to process-level improvements and improved financial performance of PSOs in the Pacific.