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close this section of the library Fong, Elizabeth C.

View the PDF document An investigation into the reactions of library users and inactive users to the online public access catalogue of the University of the South Pacific and its effect on library circulation statistics.
Author:Fong, Elizabeth C.
Institution: University of North London.
Award: M.A.
Subject: Online library catalogs -- Fiji -- Use studies
Date: 1995.
Call No.: pac Z 699 .35 .C38 F65 1995
BRN: 920635
Copyright:10-20% of this thesis may be copied without the authors written permission

Abstract: The findings of this study are a result of the first investigation conducted over five months in 1994 through to 1995 to gauge the reactions of library users and inactive users to the University of the South Pacific's online public access catalogue, since, its implementation in 1991 and its effect on OPAC Library Circulation statistics Using a questionnaire drawn from that applied to the Council of Library Resource Study of ]981/ 982, users of the University of the South Pacific Library OPAC were, found to have, developed a very positive attitude towards the OPAC. With only 50% of the Library Collection on the database, users overwhelmingly prefer to consult the OPACfor locating information. Libraiy users acknowledge the. value of the user-organisational interaction provided by the Libraiy but would like more permanently placed forms of library aids such as 'charts at the tenninal' and 'a video on OPAC use'. All users expressed the need for more terminals. User-system interaction highlighted areas of difficulties faced by users. The findings showed areas of ease of use or least difficult}' to be those which closely resemble a card catalogue search. Boolean type, searches and other enhanced features of expanding and limiting searches were aproblem for one third of the users. 'Slow response time'and 'downtime' caused frustration amongst users. Overall, users are pleased with the OPAC and have, an overwhelming preference for it over the. card catalogue. The effect of the OPAC on circulation statistics for the period 1991-1993 has seen a thirty-three percent increase confirming that OPA C introducrion has had an effect on Libraiy Collection usage.
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